Need some help?

Is your website safe?

Don't worry, you’re always in safe hands when shopping at Pink as we use the latest security measures to protect your details. Want to know what your fellow glam girls think about us? You can check out all of our Trust Pilot reviews here.

Why can't I log into my account?

We're sorry you're having some technical problems. Please double check there isn't a space in front of your email address when you are trying to log in. If you need any further guidance give us a ring on 0191 743 6489 or email us at

How do I change my password?

Changing your password is straight forward and is a great idea to do from time to time for security reasons. You can find a link to reset your password on your PB account. If you're still struggling, please pop our Customer Care team an email at and we’ll sort this out for you.

How do I change an address on my account?

On the move? No problem! Simply log into your PB account and head over to the ‘address’ section. You can update any addresses on your account here for future use. Please note this does not apply once the order has been placed – we are unable to change an address at this stage.

Which currencies do you accept?

When you’ve placed an order with us, it will always be converted into pounds by your bank.