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Not quite the right fit? Had a change of heart? We're happy to exchange it for another product or size. Simply return your order within 14 days, and once we receive it, we'll promptly release your new items with our standard delivery conditions.

You can return your PB parcel using our returns portal anywhere within mainland UK.

Choosing the right outfit is HARD! That’s why you can change what’s in your bag as many times as you’d like before you click ‘PLACE YOUR ORDER’. Sadly, after this point, you will be unable to make changes to your order. We process our orders super-fast so that they’re on their way to you ASAP, meaning that it’s not possible for us to make changes.

Waiting patiently for your pink parcel dropping on your door-mat? We feel you. We’ll let you know when your glam goodies have left PBHQ by sending you an email containing your all-important tracking information.

If you need any help with tracking your order then our Customer Care team are here to help. Give us a ring on 0191 743 6489 or email us at customercare@pinkboutique.co.uk.

If you haven't received an email to confirm your order, you don't need to panic. Please double check that you entered the correct email address and take a look in your junk folder as it could be hiding in there. In the time being, you can log into your account and find your order details under 'latest orders'.

If you are concerned at all, just contact us and we can look into this for you. Email us at customercare@pinkboutique.co.uk or give us a ring on 0191 743 6489.  

The prices on our website include 20% tax, which applies to all luxury items in the UK. This is broken down on your invoice for our international customers. Please don't worry, we aren't charging you any extra. If you would like some more information on this, please contact our Customer Care team. Give us a ring on 0191 743 6489 or email us at customercare@pinkboutique.co.uk.

Our items can sell out super quickly due to high demand and occasionally an item you have ordered may become out of stock. Thankfully this doesn’t happen often. If an item in your order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, they will be dispatched ASAP and the out of stock item will be refunded.

After you've placed an order, we'll keep you informed about its progress every step of the way, so please make sure your mobile number and email address are kept up to date.

We dispatch PB parcels Monday - Friday. If you have placed an order after 8pm on a Thursday this will be dispatched on the following Monday, which is the next working day. Want your item in time for Saturday night? Then make sure you’ve selected Saturday delivery and order before 4pm on Friday. If you would like more information about our delivery options, make your way to our delivery page for all the details.

If you’re not at home when your parcel is delivered, don’t worry babe. Our courier will leave a card to let you know any information including –

• details on where the parcel has been delivered to
• how to contact the delivery team to rearrange a delivery time
• advice on where you can collect your parcel from

International glam girl? There are a few things we need you to know –

• The price of our items doesn’t include customs and import duties which you will find can often vary from country to country. Any customs charges are applied at the discretion of the carrier and local laws.
• You may be required to pay these duties before our courier is able to deliver your order. If you refuse to accept delivery of the items you have purchased, the courier may return the items to us.
• Should this happen, Pink Boutique may be required to pay additional charges to the courier in respect of the cost of return, including customs and import duties that were payable by you.
• We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.
• For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Live in the Channel Islands? Shoot our Customer Care team an email to customercare@pinkboutique.co.uk or call 0191 743 6489 for some advice.

You can return your PB parcel using our returns portal anywhere within mainland UK.

MAKE A RETURN

If you purchased from Pink Boutique on TikTok then all returns must be actioned on the TikTok platform directly. If any returns are sent directly back to Pink Boutique without a returns request raised with TikTok then your return will not be able to be processed. Pink Boutique cannot be held responsible for parcels that go missing which are returned outside of our advised return methods.

If you receive a Product that is incorrect or damaged, please head over to our returns page, and we will be happy to return or exchange for a new item.

Please ensure to mark your return as Faulty/Damaged or incorrect in the drop-down options.

MAKE A RETURN

We want you to be entirely happy with your Pink Boutique outfit, because we always want our customers to feel like a million dollars! You can return any item you don't wish to keep, we just ask that –

• Items are returned to Pink Boutique within 14 days of delivery.
• We ask that the items are unworn and unwashed.
• Items must have all tags still attached.
• Pierced jewellery or swimwear with the hygiene seal must still be attached.
• Shoes must be tried on indoors and not show any signs of wear.
• We are unable to accept returned items which have been marked by makeup, false tan or creams and ask for care to be taken when trying your items on.
• Any beauty products, such as false tan, cannot be returned for hygiene reasons, if they have been used or opened in any way.

We reserve the right not to refund, if you return items to us outside the terms of our Returns Policy. It is also important that you’re aware that the cost of returns must be paid by the customer. We reserve the right to refuse to refund if the item returned is damaged or used.

We will deduct £2.99 from your refund - UK only

You can also arrange your own tracked shipping at your expense. Please note that for self-arranged shipping, tracking is essential to ensure the safe return of items; we cannot be held responsible for any missing returns without tracking.

 

You can find out when your return arrived back to Pink Boutique by entering the barcode/ tracking number from your return postage receipt. Once your return has reached our warehouse, please allow seven working days for it to be processed. We will send you an email confirmation to let you know when this has been done.

We try our very best to process your return ASAP, but on occasions it may take up to seven working days for your return to be processed once your parcel has been received into our warehouse. Once everything has been processed, we will send you an email containing all of the details of your refund. Please be aware that it can take your bank a further 2-10 days for the funds to appear back in your bank account depending on the card issuer. If you have any questions about your refund, just let our Customer Care team know by sending us an email at customercare@pinkboutique.co.uk.

Oh dear, we’re sorry to hear that this has happened. Please contact our Customer Care team using the contact form and they will look into this urgently. It’s important to remember that there will be a deduction of £2.99 from your order.

If you’re an international customer, returning an item to us is just as easy.

To return an item from outside of the UK:

• Please check your country's import charges before placing your order, as international orders may be subject to importation duty upon arrival into your country
• Make sure that your item is in its original condition with all tags attached.
• Please fill in your reason for return information on your returns note, put this into your parcel and post it to us at: Pink Boutique Returns, Unit 2, Newburn Industrial Estate, Newcastle Upon Tyne, United Kingdom, NE15 9GZ.
• We recommend that you send this as recorded delivery so you can track it on its way back to us.
• We'll drop you over an email once we've processed your return. Unfortunately, we don't cover return postage costs. You must obtain proof of postage just in case your order is lost on its way back to Pink Boutique.

Occasionally things do go wrong, and you may want to get in touch with us. If that happens, we aim to rectify your complaint within 3 working days. If Customer Care are unable to resolve your complaint to your satisfaction, you may refer your complaint to an on shift supervisor/manager. We ask for 1 working day to investigate and respond. On a rare occasion, we may ask for an extension of a another working day. If we have been unable to reach a satisfactory outcome, a supervisor or manager will refer your complaint to the senior management team, who will contact you within 24 hours

Alternative methods of contact:

• Email: customercare@pinkboutique.co.uk
• Post: Pink Boutique Returns, Unit 2, Newburn Industrial Estate, Newcastle upon Tyne, NE15 9GZ

 

Don't worry, you’re always in safe hands when shopping at Pink Boutique.com as we use the latest security measures to protect your details. Want to know what your fellow glam girls think about us? You can check out all of our Trust Pilot reviews here.

We're sorry you're having some technical problems. Please double check there isn't a space in front of your email address when you are trying to log in. If you need any further guidance give us a ring on 0191 743 6489 or email us at customercare@pinkboutique.co.uk.

Changing your password is straight forward and is a great idea to do from time to time for security reasons. You can find a link to reset your password on your PB account. If you're still struggling, please pop our Customer Care team an email at customercare@pinkboutique.co.uk and we’ll sort this out for you.

On the move? No problem! Simply log into your PB account and head over to the ‘address’ section. You can update any addresses on your account here for future use. Please note this does not apply once the order has been placed – we are unable to change an address at this stage.

When you’ve placed an order with us, it will always be converted into pounds by your bank.

How do I return an item?
Use our returns portal with your order number to start a return. Returns can take 5–7 working days to process after we receive them. Once your refund is issued, it may take a further 5–7 working days to reach your bank.

Can I exchange an item instead of returning it?
Yes! Use our returns portal to choose the item(s) you want to exchange and select your replacements. A £2.99 label fee will be requested by email. If your new item costs more, you’ll receive a separate payment link. We’ll send your exchange after your original order is returned, which may take up to 7 working days. Tracking will be emailed once shipped.

How do I return an exchanged item?
If you're returning an exchanged item, please use your original order number in our returns portal.

Can I cancel or change my order after placing it?
Once your order is placed, we can’t cancel or amend it. If you no longer want it, please follow our return process once the order arrives.

When will an item be back in stock?
We can’t guarantee restocks, but you can sign up for back-in-stock alerts on each product page to be notified as soon as it's available.

Where is my order?
Once dispatched, you’ll receive a tracking link from DPD or Royal Mail. For DPD deliveries, we recommend downloading their app for updates. For international orders, please allow extra time due to customs or courier delays.

What happens if there's a delivery issue or incorrect address?
If there’s a delivery issue or the address is incorrect, your order may be returned to us. We’ll issue a refund once we receive it and notify you by email.

I haven't received any emails about my order. What should I do?

Please check that the email used at checkout is correct, and check your spam or junk folder. If your email was misspelled, your order will still be delivered to the correct shipping address.

My tracking says delivered, but I haven’t received my parcel — what should I do?

Start by checking:

• Your delivery address
• Tracking notes (e.g., “left with a neighbour”)
• With neighbours or household members

If it still can’t be located, contact our customer service team. For high-value orders, we may request additional information to investigate. We’ll offer a replacement in the first instance. If you no longer want the item, please return it using our returns portal.

Do you have a size guide?
Yes! Our items are true to UK sizes unless stated otherwise. A size guide is available on each product page to help you choose the best fit.

How can I collaborate with Pink Boutique?
Email marketing@pinkboutique.co.uk with your name and links to your social pages. If we’re interested, our team will get back to you.

Do you offer student discount?
Yes! You can register here to access your student discount and start saving on your next order.

Where is my order?
We do have a variation of delivery options, That are dependent on when you order, to ensure delivery in a certain timescale.
Standard delivery £3.99 - Royal Mail tracked, Arrives in 2-3 working days, Tracked via Royal Mail website.
Next Day delivery £5.99 - DPD tracked, Order before 8pm Monday-Thursday, Delivery next working day. Can be tracked and edited by customer via the DPD app. Fridays, Weekends and Bank holidays are not covered by this service.
DPD Pick up £3.99 - DPD tracked, Choose your closest pickup shop at checkout, Can be tracked and edited via the DPD app.
Saturday £8.99 - DPD tracked, Can be tracked and edited via DPD app. Please be aware timescales and cut off are clearly shown at checkout, If a cut-off is missed at time of checkout, Delivery cost will not be refunded and your order will be placed on the next available dispatch.
If our courier has not been able to deliver within the requested timeframe, we are happy to refund any delivery cost back to your payment method.