You can return your PB parcel using our returns portal anywhere within mainland UK.
Overseas
Ciao bella, bonjour, g’day! We ask that you send your parcels to the following returns address - Pink Boutique Returns, Unit 2, Newburn Industrial Estate, Newcastle upon Tyne, NE15 9RT. We’re sorry but we’re unable to cover return postage costs. Your parcel must be returned using a tracked returns service and you must obtain your return postage receipt and hold onto it safely until you receive your refund from us.
I want to return with Global-e
For any orders outside of the UK, return your items with Global-e by clicking here. Log into the portal using your Order ID and email address.
Follow the instructions to print your label and send your package. Please make sure you receive a postage receipt and keep this safe until your return has been processed.
For more information on Global-e and to access their Help Centre please click here.
I want to return an item purchased on Tik Tok
If you purchased from Pink Boutique on TikTok then all returns must be actioned on the TikTok platform directly. If any returns are sent directly back to Pink Boutique without a returns request raised with TikTok then your return will not be able to be processed. Pink Boutique cannot be held responsible for parcels that go missing which are returned outside of our advised return methods.
What do I do if I've received an incorrect/faulty item?
If you receive a Product that is incorrect or damaged, please head over to our Contact Us section and let us know as soon as possible, so that we can consider the matter further.
When you first contact us, please include the following information by way of a report of the fault:
Your name.
Order number.
Date of purchase.
Date of discovery of the fault.
Product name.
Picture and/or video of the fault.
Description of the fault.
Pink Boutique Returns Policy
We want you to be entirely happy with your Pink Boutique outfit, because we always want our customers to feel like a million dollars! You can return any item you don't wish to keep, we just ask that –
Items are returned to Pink Boutique within 14 days of delivery.
We ask that the items are unworn and unwashed.
Items must have all tags still attached.
Pierced jewellery or swimwear with the hygiene seal must still be attached.
Shoes must be tried on indoors and not show any signs of wear.
We are unable to accept returned items which have been marked by makeup, false tan or creams and ask for care to be taken when trying your items on.
Any beauty products, such as false tan, cannot be returned for hygiene reasons, if they have been used or opened in any way.
We reserve the right not to refund, if you return items to us outside the terms of our Returns Policy. It is also important that you’re aware that the cost of returns must be paid by the customer. We reserve the right to refuse to refund if the item returned is damaged or used.
How much does it cost to return an item?
We will deduct £2.99 from your refund - UK only
You can also arrange your own tracked shipping at your expense. Please note that for self-arranged shipping, tracking is essential to ensure the safe return of items; we cannot be held responsible for any missing returns without tracking.
How do I track my return?
You can find out when your return arrived back to Pink Boutique by entering the barcode/ tracking number from your return postage receipt. Once your return has reached our warehouse, please allow seven working days for it to be processed. We will send you an email confirmation to let you know when this has been done.
Where is my refund?
We try our very best to process your return ASAP, but on occasions it may take up to seven working days for your return to be processed once your parcel has been received into our warehouse. Once everything has been processed, we will send you an email containing all of the details of your refund. Please be aware that it can take your bank a further 2-10 days for the funds to appear back in your bank account depending on the card issuer. If you have any questions about your refund, just let our Customer Care team know by sending us an email at customercare@pinkboutique.co.uk.
Why have I been refunded the incorrect amount?
Oh dear, we’re sorry to hear that this has happened. Please contact our Customer Care team using the contact form and they will look into this urgently. It’s important to remember that there will be a deduction of £2.99 from your order.
What is the process for international returns?
If you’re an international customer, returning an item to us is just as easy.
To return an item from outside of the UK:
Please check your country's import charges before placing your order, as international orders may be subject to importation duty upon arrival into your country
Make sure that your item is in its original condition with all tags attached.
Please fill in your reason for return information on your returns note, put this into your parcel and post it to us at: Pink Boutique Returns, Unit 2, Newburn Industrial Estate, Newcastle Upon Tyne, United Kingdom, NE15 9RT.
We recommend that you send this as recorded delivery so you can track it on its way back to us.
We'll drop you over an email once we've processed your return. Unfortunately, we don't cover return postage costs. You must obtain proof of postage just in case your order is lost on its way back to Pink Boutique.
Do you have a complaints procedure?
Occasionally things do go wrong, and you may want to get in touch with us. If that happens, we aim to rectify your complaint within 3 working days. If Customer Care are unable to resolve your complaint to your satisfaction, you may refer your complaint to an on shift supervisor/manager. We ask for 1 working day to investigate and respond. On a rare occasion, we may ask for an extension of a another working day. If we have been unable to reach a satisfactory outcome, a supervisor or manager will refer your complaint to the senior management team, who will contact you within 24 hours
