Returns & Exchanges
How do I return an item?
Use our returns portal with your order number to start a return. Returns can take 5–7 working days to process after we receive them. Once your refund is issued, it may take a further 5–7 working days to reach your bank.
Can I exchange an item instead of returning it?
Yes! Use our returns portal to choose the item(s) you want to exchange and select your replacements. A £2.99 label fee will be requested by email. If your new item costs more, you’ll receive a separate payment link. We’ll send your exchange after your original order is returned, which may take up to 7 working days. Tracking will be emailed once shipped.
How do I return an exchanged item?
If you're returning an exchanged item, please use your original order number in our returns portal.
Orders & Cancellations
Can I cancel or change my order after placing it?
Once your order is placed, we can’t cancel or amend it. If you no longer want it, please follow our return process once the order arrives.
Stock Availability
When will an item be back in stock?
We can’t guarantee restocks, but you can sign up for back-in-stock alerts on each product page to be notified as soon as it's available.
Delivery & Tracking
Where is my order?
Once dispatched, you’ll receive a tracking link from DPD or Royal Mail. For DPD deliveries, we recommend downloading their app for updates. For international orders, please allow extra time due to customs or courier delays.
What happens if there's a delivery issue or incorrect address?
If there’s a delivery issue or the address is incorrect, your order may be returned to us. We’ll issue a refund once we receive it and notify you by email.
I haven't received any emails about my order. What should I do?
Please check that the email used at checkout is correct, and check your spam or junk folder. If your email was misspelled, your order will still be delivered to the correct shipping address.
My tracking says delivered, but I haven’t received my parcel — what should I do?
Start by checking:
- Your delivery address
- Tracking notes (e.g., “left with a neighbour”)
- With neighbours or household members
If it still can’t be located, contact our customer service team. For high-value orders, we may request additional information to investigate.
We’ll offer a replacement in the first instance. If you no longer want the item, please return it using our returns portal.
Sizing
Do you have a size guide?
Yes! Our items are true to UK sizes unless stated otherwise. A size guide is available on each product page to help you choose the best fit.
Collaborations
How can I collaborate with Pink Boutique?
Email marketing@pinkboutique.co.uk with your name and links to your social pages. If we’re interested, our team will get back to you.
Student Discount
Do you offer student discount?
Yes! You can register here to access your student discount and start saving on your next order.
Delivery Information
Where is my order?
We do have a variation of delivery options, That are dependent on when you order, to ensure delivery in a certain timescale.
Standard delivery £3.99 - Royal Mail tracked, Arrives in 2-3 working days, Tracked via Royal Mail website.
Next Day delivery £5.99 - DPD tracked, Order before 8pm Monday-Thursday, Delivery next working day. Can be tracked and edited by customer via the DPD app. Fridays, Weekends and Bank holidays are not covered by this service.
DPD Pick up £3.99 - DPD tracked, Choose your closest pickup shop at checkout, Can be tracked and edited via the DPD app.
Saturday £8.99 - DPD tracked, Can be tracked and edited via DPD app.
Please be aware timescales and cut off are clearly shown at checkout, If a cut-off is missed at time of checkout, Delivery cost will not be refunded and your order will be placed on the next available dispatch.
If our courier has not been able to deliver within the requested timeframe, we are happy to refund any delivery cost back to your payment method.
