Refund policy
Pink Boutique Returns Policy
We want you to be entirely happy with your Pink Boutique outfit, because we always want our customers to feel like a million dollars! You can return any item you don't wish to keep, we just ask that –
- Items are returned via our Returns Portal within 14 days of delivery. For international returns, please refer to our Returns Policy.
- We ask that the items are unworn and unwashed.
- Items must have all tags still attached.
- Pierced jewellery or swimwear with the hygiene seal must still be attached.
- Shoes must be tried on indoors and not show any signs of wear.
- We are unable to accept returned items which have been marked by makeup, false tan or creams and ask for care to be taken when trying your items on.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. It is also important that you’re aware that the cost of returns must be paid by the customer. View the full Pink Boutique Returns Policy here.
Where is my refund?
We try our very best to process your return ASAP, but on occasions it may take up to seven working days for your return to be processed once your parcel has been received into our warehouse. Once everything has been processed, we will send you an email containing all of the details of your refund. Please be aware that it can take your bank a further 2-10 days for the funds to appear back in your bank account depending on the card issuer. If you have any questions about your refund, just let our Customer Care team know by sending us an email at customercare@pinkboutique.co.uk.