We understand that sometimes you change your mind about a style if you’re not lovin’ the look when it arrives and we’ve got no problem with that! You can return any item you don’t want to keep, we just ask that:

• Items must be returned within 14 days of delivery. Should we receive your return back at PBHQ after this time frame, you will only be eligible for a credit note. The decision to issue a credit note will be made on an individual order basis for orders returned between 14-28 days.
• Items must be unworn and unwashed.
• Items must have all tags still attached.
• Items with a pink security ribbon cannot be returned if the ribbon is removed.

Please be aware pierced jewellery or swimwear with the hygiene seal removed cannot be returned for health and hygiene reasons. Shoes must be tried on indoors and not show any signs of wear. We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. The cost of returns must be paid by the customer.

We now offer returns at your local ASDA store.

Please visit our Returns Page for our full Returns Policy.

We offer multiple easy payments methods.