NEXT DAY DELIVERY - ORDER BEFORE 5PM

PB SUMMER ESSENTIALS - SHOP HOLIDAY

Frequently Asked Questions

Orders

DO I HAVE TO PLACE MY ORDER ONLINE?
We sell our amazing celeb inspired styles online only. Unfortunately we do not have a catalogue and we can’t take orders over the phone.
CAN I MAKE CHANGES TO MY ORDER?
We process all orders super fast so that we can get your goodies to you as quickly as possible. You can amend your order as many times as you like before you click PLACE YOUR ORDER. After this point you will be unable to make amendments.
CAN I CHANGE MY DELIVERY ADDRESS?
Sadly as we process orders so quickly we are unable to amend your delivery address once your order has been processed. If you have any concerns about your delivery address, please let our team know via email at customercare@pinkboutique.co.uk.
WHERE IS MY ORDER?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order. Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.
WHY HAS MY ORDER BEEN CANCELLED?
Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
WHAT CURRENCIES DO YOU ACCEPT?
Your order will always be converted into pounds by your bank. You can select your currency preference at the top of the website; however these prices are only shown as a guide.

Returns

HOW LONG DO I HAVE TO RETURN AN ITEM?
We understand that sometimes you change your mind about a style, or you’re not lovin’ the look when it arrives and we’ve no problem with that! You can return any item you don’t love, we just ask that: - Items must be returned within 14 days of delivery. - Items must be unworn and unwashed. - Pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. - Shoes must be tried on indoors and must not show any signs on wear. - Items must have all tags attached. - You must obtain proof of postage just in case your order is lost on its way back to PBHQ. - We reserve the right not to refund you if you return items to us outside the terms of our returns Policy. - The cost of the returns must be paid by the customer.
HOW MUCH DOES IT COST TO RETURN AN ITEM?
We include a prepaid label with all UK parcels. This label offers a 2 day tracked service. Simply pop the label onto the front of your parcel and take it to your local Post Office. We always ask that you retain a copy of your postage receipt until you receive your refund, just in case we need to track your parcel back to us. Please be aware that this label does not offer free returns, and we will deduct £2.50 from your refund for using the label. You can always use your own method of return; however we recommend that you return your parcel using a tracked service and retain your proof of postage until your refund is processed.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We ask for 7 working days to process your return once your parcel has been received into our warehouse; however we always try to issue refunds as quickly as possible. Once everything has been processed we will send you an email containing all of the details of your refund. If you have any questions about your refund, just let our team know by sending us an email at customercare@pinkboutique.co.uk
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Sadly we don’t offer exchanges right now as due to fast moving stock we simply can’t guarantee that your size will be available. You can return your item to us for a refund, and then place a new order to get the item of your choice.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
Please contact our glam team at customercare@pinkboutique.co.uk as soon as possible and they will look into resolving this matter.
I HAVE BEEN REFUNDED THE INCORRECT AMOUNT!
Please contact our glam team at customercare@pinkboutique.co.uk and they will look into this urgently! Please bear in mind that there will be a deduction of £2.50 where the pre-paid label has been used and also that the original postage costs are non-refundable.

Delivery

CAN I AMEND MY DELIVERY ADDRESS?
Sadly as we process orders so quickly we are unable to amend your delivery address once your order has been processed. If you have any concerns about your delivery address, please let our team know via email at customercare@pinkboutique.co.uk.
DO I HAVE TO PAY IMPORTATION CHARGES?
The price of our items does not include customs and import duties which will vary from country to country. You may be required to pay these before our courier is able to deliver your order. If you refuse to accept delivery of the items you have purchased, the courier may return the items to us. Should this happen, Pink Boutique may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.
I LIVE IN THE CHANNEL ISLANDS, CAN I CLAIM MY TAX BACK?
Please contact our customer care department on customercare@pinkboutique.co.uk for advice.
WHAT HAPPENS IF I’M NOT IN WHEN MY ORDER IS DELIVERED?
The delivery company may leave the parcel with a neighbour. The delivery company will leave a card sayingthat they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.
I LIVE OUTSIDE THE EEA, DO I PAY VAT?
VAT is only payable by those living inside the EEA and this value will be deducted from your final order. You can view all our prices without VAT by changing to your local currency by clicking our converter in the top left corner of every page. Please be aware that you may be required to pay local importation duties and that this is not covered by Pink Boutique.

Gift Vouchers

DO YOU SELL GIFT VOUCHERS?
We sure do! Our glam gift vouchers are available in £5, £10, £20 and £50. Please note; our vouchers are delivered via email. Please follow this link for more information.
DO YOU OFFER PAPER OR NON-ELECTRONIC GIFT VOUCHERS?
As we’re an online retailer, we don’t send paper vouchers. You can send the gift voucher to your own email address so you can print it out when you receive it.
HOW DO I USE MY GIFT VOUCHER?
Our gift vouchers are super easy to use. Simply log into your account, click on the GIFT CARD option on the left of the page and then add your gift card number and click REDEEM GIFT CARD. Once you’ve redeemed your voucher it will be attached to your account. Just shop as you usually would and then select PAY WITH STORE CREDIT as your payment option. You do not need to use the full value of the voucher all in one go. You can also use any of our vouchers as part payment. Our vouchers are valid for one year from the date of purchase.
CAN I CANCEL A GIFT VOUCHER?
Did you buy the gift voucher? If you did, you can cancel your order within 30 minutes of completing it. If that timescale has already gone, and the voucher hasn’t been used or locked to an account, get in touch with our Customer Care Team at customercare@pinkboutique.co.uk.

General

DO YOU HAVE A SHOP?
No. We sell celeb inspired fashion online only.
DO YOU OFFER STUDENT DISCOUNT?
Sorry girls, we currently don't offer a student discount scheme.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
Please contact our glam team at customercare@pinkboutique.co.uk and they will look into resolving this as quickly as possible.
CAN I EXCHANGE AN ITEM?
Unfortunately we are unable to exchange items as we cannot guarantee having your size in due to fast moving stock. We we suggest is that you purchase the correct item from our website and return the original to us. We will refund you as soon as possible.
WHAT CURRENCIES DO YOU ACCEPT?
Your order will always be converted into pounds by your bank. You can select your currency preference at the top of the website, however these prices are only shown as a guide.
PROBLEMS WITH THE SITE?
Awww sorry you're having problems with the PB site! If you're a regular customer, it may be that you have some files saved on your device and you're not seeing the latest version! You'll need to delete your temporary files to get the best experience.

First thing you should try is using another device. If you're on your phone, give it a try on your laptop and vice versa! If this doesn't work, try opening the site in "Private Browsing" or "Incognito Mode". If you're still having problems, following the guide below to clear some temporary files from your device.

If you're using an iPhone, open up your Settings app and find Safari. In the Safari settings, you should have an option which says "Clear History and Website Data". Choose this option to clear your files, then close and restart Safari.



If you're using Google Chrome on Android or iPhone, you can click the three dots in the top right corner to bring up the menu. From here, go to Settings and then Privacy. There should be an option at the bottom marked Clear Browsing Data. You'll need to clear files from both "Cookies and site data" and "Cached images and files". Restart Google Chrome and reopen the app!


Sign Up To The PB Newsletter For Special Offers And Hot New Styles!
FAQ
Payments

Copyright © 2017 Pink Boutique Ltd. All Rights Reserved.

Finance provided by PayPal Credit. Terms and conditions apply. Credit subject to status. UK residents only. Pink Boutique Limited acts as a broker and offers finance from a restricted range of finance providers. PayPal Credit is a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A.,22-24 Boulevard Royal L-2449, Luxembourg.